What happens if my order comes damaged? 

We are happy to replace your item if it arrives broken. We do ask that you e-mail rootsandpotsceramic@gmail.com within 3 business days of receiving your package. In the e-mail include a photo of your broken item in it's original packaging and we will reach out to you within 2-3 days. 

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What happens if I get the wrong item in the mail? 

We will gladly replace your package if the wrong item arrives. We do ask that you please e-mail rootsandpotsceramic@gmail.com within 3 business days with an image of the 'wrong' item in it's original packaging. We will reach out to you within 2-3 days. 

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Is all the tableware microwave and oven safe? 

Yes, all functional items including all cups, plates, and tableware are food, microwave, dishwasher, and oven safe. 

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Can I pick-up my item if I live in the area? 

Yes, if you live in the area and would prefer to pick-up your piece please use the promo code 'PICK-UP' and the shipping will be waved. We will follow-up with dates and times for you to pick up your piece. 

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Do you sell wholesale?​

If you are  interested in purchasing our products wholesale, please contact us and we will get back to you within 2-3 days.